CDK Global, a company that provides management software to nearly 15,000 North American auto dealerships, is down for a second day after being hit by a cyberattack, CDK Global said. Report from Car News. The outage left auto dealerships across North America unable to access internal systems used to track vehicle sales, view customer information, schedule maintenance, and more.
On Wednesday, CDK told agents it was “investigating a cyber incident” and “proactively shutting down all systems” while it addresses the issue. However, CDK restored its systems shortly after, but shut them down hours later due to an “additional cyber incident.”
Many car dealerships were forced to return to pen and paper while the CDK software was down. says Teddy Morse, CEO of Ed Morse Automotive Group Car News That the agent “can still take a piece of paper, pass it on to the technician, and get the job done.”
CDK has not yet provided any information about the cyber incident that caused the attack – or who is behind it. In a statement submitted to the edgeCDK spokeswoman Lisa Feeney says the company “will remain vigilant in our efforts to restore our services and get our agents back to business as usual as quickly as possible.”
There’s still no word on when CDK will restore its service either. In a message to the merchants he received it Car NewsCDK says the outage will likely last “several days.”
June 20 update: Added a statement from a CDK Global spokesperson.