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According to Slack’s survey Manpower Laboratorythe use of AI among office workers has increased 23% since January 2024 and 60% since September 2023 – and data shows it is accelerating productivity.

The survey surveyed more than 10,000 global office workers, defined as those “working full-time (30 hours or more per week)” mostly in executive, senior, middle and entry-level management roles, and who “work with data, analyze information or think.” Creatively” according to the Workforce Lab methodology.

Responses showed that 81% of AI users said that AI tools enhanced their productivity and quality of work. The results also showed that workers using AI scored higher on other measures of employee engagement, including:

  • +13% level of access to people, files and related resources
  • +18% Work-life balance
  • +23% Ability to manage stress
  • +24% overall satisfaction with work
  • +25% flexibility
  • +29% more likely to say they feel very passionate about their work

Other key takeaways from the survey reveal:

  • The executive urgency to integrate AI tools into business processes has increased seven-fold Since January 2024, it is now a major concern, outpacing inflation or the broader economy.
  • 73% of office workers say the hype around AI is justified Technology “will have a huge impact.” Those who have used AI tools are becoming more convinced.
  • Enthusiasm is increase: Today, 47% of office workers around the world are excited about using AI to handle job tasks (compared to 42% at the beginning of the year).
  • The desire to use AI at work varies by age and gender. “Younger workers show the most enthusiasm for AI, with 55% of workers ages 18-29 saying they are excited about AI and automation to handle parts of their work, compared to 33% of workers over 60,” the survey explains. “years.” .

also: Do employers want AI skills or AI-enhanced skills?

research It shows that AI can do much more than just improve your productivity. Companies that apply Generative artificial intelligence (Artificial Intelligence) for customer-related initiatives can expect to generate 25% higher revenue after five years compared to companies that focus solely on productivity, according to research from Accenture.

Seeking personalization at scale and enhanced efficiency, marketers rank AI adoption as their top priority and challenge. Latest 2024 Marketing case The report revealed that one in three marketing teams have implemented AI in their workflow.


Fast fact about AI: AI adoption, growth paths, and productivity benefits.


However, the Slack survey also found that two-thirds of office workers have yet to try AI tools. While nearly half of global office workers expressed enthusiasm for using AI, 93% of them do not consider AI outputs to be completely trustworthy for work-related tasks.

Another result shows that artificial intelligence can help office workers reduce time wasted in busy work. People spend a third of their day on tasks that are “not meaningful to their job,” the survey reports, such as unnecessary meetings, low-value emails, and excessive paperwork or data entry.

also: What is an AI CEO, and how do you become one?

But instead of spending the time saved by AI on “strategic or high-value activities such as learning and skill building, employees are more likely to spend 37% more of their time on routine administrative tasks,” the survey found. This points to a missed opportunity to take full advantage of the bandwidth that AI frees up.


Slack Workforce Lab

As the study found, 64% of office workers experience burnout at least once a month, and 30% don’t feel passionate about their jobs — a problem the research suggests adopting AI could address by offloading parts of the employee experience.


AI training is important – those who have been trained to use AI are up to 19 times more likely to report that AI improves their productivity.


How to apply artificial intelligence at work

The survey found several factors influencing the adoption of AI at work:

  1. Artificial intelligence training. Those who are trained to use AI are 19 times more likely to report improving their productivity. They are also seven times more likely to trust AI tools to help them at work.
  2. Confidence from leadership. “Office workers who feel trusted by their employers are 94% more likely to try AI in work-related tasks, and are also more confident in the accuracy and reliability of AI,” the survey notes.
  3. Trust and reliability. Only 15% of workers strongly agree that they have the education and training needed to use AI effectively. Better context and information can help workers embrace this technology in their work.

There are many benefits to integrating AI tools into office employees’ workflow. Successful adoption of any powerful new technology requires the right company culture, talent, processes, and training. All artificial intelligence projects Begins As data projects – a data-driven culture that values ​​trust and shared success of stakeholders will ultimately determine implementation at the desired speed.

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